Privacy Policy

• Account information: your name, email, business name, and password.
• Business content: documents, FAQs, and other material you upload to train your AI receptionist.
• Conversation data: messages exchanged between your AI receptionist and your customers across connected channels.
• Connected-account data: tokens and identifiers needed to operate integrations you enable (e.g. WhatsApp, Google Calendar, Google/GitHub sign-in).
• Usage data: log and analytics data that helps us keep the Service reliable and secure.

• To operate your AI receptionist — generating responses, booking appointments, and qualifying leads.
• To maintain your account and provide customer support.
• To monitor, secure, and improve the reliability of the Service.
• To communicate important account or billing information to you.

We do not sell your data, and we do not use your business content or conversation data to train shared or public AI models.

To generate responses, relevant conversation content is sent to the AI provider configured for your account (OpenAI or Anthropic). To operate the channels and integrations you enable, data also passes through those third parties, including:

• OpenAI / Anthropic — to generate AI responses and (for OpenAI) document embeddings for your knowledge base.
• Meta (WhatsApp Business Cloud API) — for messages sent and received over WhatsApp.
• Google — for calendar availability and appointment booking, and optional Google sign-in.
• GitHub — for optional GitHub sign-in.
• Email delivery providers — to send and receive email on your behalf.

Each of these providers processes data under its own privacy policy.

We retain account and conversation data for as long as your account is active, so your AI receptionist has the context it needs. If you close your account, we delete or anonymize your data within a reasonable period, except where we're required to retain it for legal or security reasons.

Passwords are hashed, sensitive integration credentials (such as AI provider keys and connected-account tokens) are encrypted at rest, and access to your business's data is scoped so that other tenants on the platform cannot see it.

Depending on where you're located, you may have the right to access, correct, export, or delete your personal data. To exercise any of these rights, contact us at the address below.

We use essential cookies to keep you signed in and to remember preferences such as which login method you used last. We don't use third-party advertising cookies.

ChatMili is a business tool and is not directed at, or intended for use by, children.

We'll update the "Last updated" date above whenever this policy changes materially.

Questions about this policy or your data? Email [email protected].