Terms of Service

By creating an account or otherwise using ChatMili (the "Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a business, you confirm you have the authority to bind that business to these terms.

ChatMili provides an AI-powered receptionist that responds to customer messages on channels you connect (including your website chat widget, WhatsApp, and email), can book appointments through your connected calendar, and can qualify leads based on conversation content.

You're responsible for:

• The accuracy of the information you provide when creating your business account.
• Keeping your login credentials confidential and secure.
• All activity that happens under your account, including actions taken by staff you invite.

You agree not to use the Service to:

• Send unsolicited bulk messages (spam) or violate the messaging policies of WhatsApp, email providers, or any connected channel.
• Upload content you don't have the rights to, or that is unlawful, deceptive, or harmful.
• Attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service or other tenants' data.
• Use the Service to impersonate another person or business.

Responses from your AI receptionist are generated automatically using large language models (OpenAI or Anthropic, depending on your configuration) and content you provide. While we work to keep responses accurate and grounded in your uploaded materials, AI-generated text can occasionally be incomplete or incorrect.

You are responsible for reviewing how your AI receptionist represents your business and for any commitments (such as appointments or pricing) it communicates to your customers on your behalf.

Your plan, conversation limits, and renewal terms are shown in your dashboard. We'll make reasonable efforts to notify you before you reach a plan limit. See our Refund Policy for cancellation and refund terms.

The Service connects to third-party platforms you authorize, such as WhatsApp Business (Meta), Google Calendar, and your chosen AI provider (OpenAI or Anthropic). Your use of those platforms through ChatMili is also subject to their own terms and policies.

You retain ownership of the content you upload (documents, business information, conversation data). We retain ownership of the ChatMili platform, software, and branding.

You may stop using the Service and close your account at any time. We may suspend or terminate accounts that violate these terms, with notice where reasonably possible.

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, ChatMili is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including from AI-generated responses.

We may update these terms from time to time. We'll update the "Last updated" date above, and for significant changes we'll make reasonable efforts to notify account owners.

Questions about these terms? Email us at [email protected].